Abigail Staub-Gratcyk T: (630) 286-9226 E: resume@abigailgratcyk.com
Objective	I have spent the last six years in heavily customer service oriented jobs. I am excellent at multi-tasking and have exceptional people and leadership skills. Interacting directly with the general public has been the favorite part of any job I have had. I have an extensive amount of travel experience in North & South America, Europe, Asia and Australia. I would like to continue to expand that in the near future.
Experience	Flight Attendant, United Airlines, Chicago, IL, USA 2007-Present • Assist customers with special needs or requests • Meal and drink services • Team player working with other flight crew members • Perform all relevant safety checks and procedures Personal Shopping Assistant, C. Foster Toys, Hinsdale, IL, USA 2006-2007 • Greet customers and offer assistance • Aid customers in choosing gifts and personal collectibles Associate Trainer, Fazoli’s, Valparaiso, IN, USA 2006 • Trained new and existing employees in company policies and service practices ranging from food preparation to patron hospitality Au Pair, Ineke Pompen, Rotterdam, the Netherlands 2004-2006 • Learned Dutch as a second language • Traveled via air and train to several European countries • Was responsible for three young children’s daily activities and care Head Receptionist / Sale Representative, Vector Marketing, Merrillville, IN USA 2004 • As head receptionist answered phones, setup interviews and appointments, and trained other receptionists • As sales representative found customer’s specific home care needs and offered solutions via one-on-one in-home appointments and product demonstrations • Mentored new sales representatives Associate, AMC, Hobart, IN USA 2003-2004 • Worked in a cooperative team environment selling tickets and concessions • Guided customers to their seats and provided additional assistance and directions as needed
Education	Professional Bartender / Qualified Mixologist 2009 • American Professional Bartending Schools of Illinois B.A.S.S.E.T. Certified 2009 • American Professional Bartending Schools of Illinois High School Diploma 2004 • Valparaiso Indiana High School, Home Schooled
Honors	February 2006, Employee of the month, Fazoli’s June-July 2004, Did over $10,000 in sales, Vector Marketing May 2003, Student Leader of the Year, Living Stones Church
References	Available Upon Request
Computer Skills	• Experience in using multiple computer operating systems (Mac & Windows) • MS Office (Word, PowerPoint, Excel, Outlook, Entourage)